Skip to content
Device not connecting to the Internet
Forget the network and reconnect:
In your Windows settings, go to "Network & Internet" > "Wi-Fi" > "Manage known networks" and select your Wi-Fi network to forget it, then reconnect. 

Disable and re-enable your Wi-Fi adapter:
Right-click the Wi-Fi icon in the system tray, select "Open Network and Sharing Center," then click on your Wi-Fi adapter and choose "Disable" and then "Enable". 
 
Run the Windows Network Troubleshooter:
This can help identify and fix common network problems. 
 
Reset TCP/IP stack:
Open Command Prompt as administrator and type ipconfig /flushdns and then netsh int ip reset

(To open Command Prompt type "cmd" then right click and run as an administrator)

 Check for interference:
Other devices (cordless phones, baby monitors, microwaves) can interfere with Wi-Fi signals. 
 
Temporarily disable firewall and antivirus software: See if these programs are interfering with your internet connection.